TOURISM INDUSTRY SURVEY

 
Question ID:  44432

The MAIN benefit to an organization of using a pro-forma application form is that

1. it is easier to read and sort out
2. applicants do not need to write much
3. all required information is obtained
4. information can be transferred to the computer

 

Question ID:  44433

The MAIN benefit to an organization of using a pro-forma application form is that

1. it is easier to read and sort out
2. applicants do not need to write much
3. all required information is obtained
4. information can be transferred to the computer

 

Question ID:  44434

Form an applicants’ point of view it is MOST important for an organization to deal efficiently with administration during the recruitment process because

1. candidates are judging the company
2. it saves a lot of staff time and effort
3. candidates have other things to do
4. managers are very busy at this time

 

Question ID:  44435

The MAIN reason for obtaining applicants references is to

1. check factual information
2. find out hopes and ambitions
3. discover strengths and weaknesses
4. discover whether they are trustworthy

 

Question ID:  44436

It is important to review and up-date a personal career history (CV) for each job applied for in order to

1. add to more facts and figures
2. highlight appropriate skills and abilities
3. make sure today’s date is shown
4. ensure the paper is of good quality

 

Question ID:  44437

Employers, when checking a personal career history (CV), are usually MOST interested in experience which is

1. life-long
2. recently gained
3. goes back five years
4. goes back ten years

 

Question ID:  44438

Which one of the following is MOST likely to be main aim of a disciplinary interview?

1. To let the employee know who is boss
2. To impose company policy on the staff member
3. To tell employee mistakes are being made
4. To achieve an improvement in performance

Question ID:  44439

Which one of the following is the term given to the interview type where employees are given regular feedback and guidance on performance?

1. Exit
2. Initial
3. Appraisal
4. Disciplinary

 

Question ID:  44440

Which one of the following is the BEST action for a manager to take when an unauthorized employee absence is detected?

1. Instigate disciplinary and grievance procedures
2. Deduction of one day from annual leave allocation
3. Informal talk with supervisor on day after an absence
4. Monitor and compare absence records within the company

 

Question ID:  44441

Which one of the following actions is MOST likely to lead to instant dismissal?

1. Continual lateness
2. Gross misconduct
3. Unsatisfactory work
4. Inappropriate dress code

 

Question ID:  44442

Employees should know what is expected of them. This information is usually found in the

1. Company Handbook
2. Equal Opportunities Policy
3. Health & Safety policy
4. Induction Checklist

 

Question ID:  44443

Which one of the following is MOST likely to be suitable to appraise an employee?

1. Sales manger
2. Training manager
3. Managing director
4. Immediate superior

 

Question ID:  44444

Which one of the following relates to the fairness of the recruitment and selection of employees?

1. Equal opportunities policy
2. Health and safety policy
3. Payment and Rewards Policy
4. Training and Development Policy

 

Question ID:  44445

How many possible interactions exist between the members of a five person team?

1. 10
2. 11
3. 12
4. 15

 

Question ID:  44446
Which one of the following is the term given to the leadership style when members are involved in some of the decision making?

1. Despotic
2. Autocratic
3. Consultative
4. Negotiation

 

Question ID:  44447

During which one of the following developmental stages are teams most effective?

1. Forming
2. Norming
3. Storming
4. Performing

 

Question ID:  44448

In Belbin’s classification which one of the following is the name given to the team member who comes up with the original ideas?

1. Shaper
2. Plant
3. Specialist
4. Chairman

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