A.C.Translation

 

TOURISM INDUSTRY SURVEY

 
Question ID:  44468

Which one of the following would NOT appear as a budget heading?

  1. Business overheads
  2. Level of sales
  3. Projected Net Profit
  4. Salary costs

 

Question ID:  44469

Which one of the following would best describe the stock value in the balance sheet of a souvenir shop?

  1. The cost price of goods in stock
  2. The cost price of the goods on display
  3. The selling price less the marketing costs
  4. The selling of the goods in stock

Question ID:  44470

What factor should be considered when identifying the efficiency of management resources?

  1. Management structure
  2. Maximization of output
  3. Business plan
  4. Evaluation programme

 

Question ID:  44471

Which of the following statements BEST describes Manager’s role as a co-ordinator?

  1. To plan, organize, design and control
  2. To build teams, participate in decision making and manage conflict
  3. To live with change, think creatively and manage change
  4. To take the initiative, set goals and delegate

 

Question ID:  44472

Which method is used to facilitate the broadening of staff knowledge in a number of different skills?

  1. Job enlargement
  2. Competence identification
  3. Job rotation
  4. Delegation

 

Question ID:  44473

A collection of information stored in a filing cabinet or drawer is called

  1. a data file
  2. an electronic file
  3. a digital file
  4. a physical file

 

Question ID:  44474

When recruiting staff who will be primarily meeting the needs of paying customers, the MOST important characteristic to look for in that individual is someone who can

  1. use the computer skillfully
  2. relay all the airfares
  3. listen and respond
  4. smile and be approachable

 

Question ID:  44475

Which statement BEST defines “empowerment” within Human Resources Management?

  1. Managing an appraisal system that measures competency
  2. Introducing a reward scheme to develop suggestions for improvement to business
  3. Ensuring all employees are multi-skilled to enable them to rotate jobs
  4. Giving staff the opportunity to contribute to the development of a business

 

Question ID:  44476

Which one of the following is a FIXED cost, likely to be incurred by a travel agent?

  1. Stationery
  2. LATA subscription
  3. Hospitality
  4. Telephone call charges

 

Question ID:  44477

Which one of the following would contribute to a measurable reduction in stationery costs?

  1. Locking stationery in a cupboard
  2. Using lower quality stationery
  3. Bulk buying of stationery
  4. Recycling out of date stationery

 

Question ID:  44478

Within a travel organization there are certain procedures that need to be followed to ensure good practice. Which of the following should be checked first thing every day?

  1. Petty cash and replenishment if necessary
  2. Computerized system for incoming messages
  3. Stocks of tickets, travelers cheques and foreign currency
  4. Performance against sales and expenses budgets

 

Question ID:  44479

Which one of the following would NOT normally be shown on a receipt for money transactions?

  1. Description of goods
  2. Date of receipt
  3. Balance due
  4. Customer’s name

 

Question ID:  44480

A local area network computer system provides access to

  1. the internet
  2. several different applications
  3. virtual reality
  4. multi-media

 

Question ID:  44481

What legislation is in force to ensure an individual’s personal details held on computer are not misused?

  1. Consumer Rights Act
  2. Data Protection Act
  3. HASAW Act
  4. Copyright Law

 

Question ID:  44482

 For a computer, which one of the following is NOT an “input device”?

  1. Mouse
  2. Scanner
  3. Keyboard
  4. Modern

 

Question ID:  44483

The term “customer base” is used when describing

  1. statistical data stored on a computer
  2. details of a business’ customers
  3. prospective customers
  4. a central office at which to meet customers

 

Question ID:  44484

The term “wordprocessing can BEST be described as

  1. a means to produce a letter
  2. a computerized system
  3. an application that facilitates the formatting of text
  4. a process that enables you to put a large number of words together

 

Question ID:  44485

The term “database” can BEST be described as

  1. a computer storage system
  2. an application designed to file, sort and report
  3. a central point at which data is collected
  4. a means of inputting a variety of data

 

Question ID:  44486

Spreadsheets are one of the software applications that are accessible through PCS. Their MAIN function is the

  1. calculation of numbers
  2. presentation of numbers
  3. representation of numbers by graphs
  4. display of information over a number of sheets

 

Question ID:  44487

In computing terminology, LAN(Local Area Network) is a

  1. very expensive, fast and silent laser printer that produces high quality print
  2. method of converting telephone signals to enable computers to talk to each other
  3. system that allows computers within a building to share data and processing power
  4. group of business in the local area

 

Question ID:  44488

In a large travel company that uses a LAN(Local Area Network), which one of the following would be the MOST efficient means of communication between employees?

  1. Internal post
  2. Written memorandum
  3. First lass post
  4. Electronic Mail

What does E-Mail provide access to?

  1. A number of different applications
  2. A communications network
  3. Facilities for posting correspondence
  4. Electronic access to posting facilities

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