TOURISM INDUSTRY SURVEY

 
Question ID:  44515

Communication within a large organization which is based on several sites, is often difficult to establish and maintain. Which development is likely to be the MOST helpful in keeping all staff informed of company policy and announcements?

1. Notices placed in the workplace
2. Information letters sent to a cross-section of staff
3. Information letters sent to trade union representatives
4. A weekly staff bulletin given to all employees

 

Question ID:  44516
Which is a factor that makes an information system effective?

1. it is accurate and efficient
2. it is easy to access
3. all data is relevant
4. staff training is required

 

Question ID:  44517

Which is the MOST significant feature which makes electronic systems more attractive to leisure and tourism organizations when compared to manual recording systems?

1. Manual systems require more space than electronic systems
2. Staff training budget is reduced with electronic systems
3. Electronic systems and manual systems have similar costs
4. Access to detailed information is improved with electronic systems

 

Question ID:  44518

A travel agent is introducing a computerized airline reservation system. Which TWO are the MAIN advantages over a manual system?

1. Speed
2. Reliability
3. Cost
4. Productivity

1. 1 and 2
2. 2 and 3
3. 3 and 4
4. 1and 4

 

Question ID:  44519

A theatre is changing its booking system from manual to computerized. Which is the MAIN disadvantage of this?

1. A printout will be needed to show bookings
2. Training costs will increase in the short-term
3. The procedure for entering bookings takes longer
4. The computer system will introduce more errors

 

Question ID:  44520

Electronic tills lined to a computerized system record all purchases by guests in a hotel. Which is the MAIN benefit of this to the management?

1. Guests’ spending details are in secure information system
2. The location of the guests can be checked at any time
3. The amount owed by guests can be accessed at any time
4. Restaurant and bar staff handle less cash

 

Question ID:  44521

A hotel chain introduces a new computerized reservations system. Which is the BEST way to evaluate its effectiveness?

1. Monitor weekend occupancy rates at the hotels
2. Assess improvements in accuracy of bookings
3. Study the level of customer complaints for restaurant services
4. Record the number of enquiries received against actual bookings made

 

Question ID:  44522

Which TWO are the MAIN reasons why a theatrical agency might decide to keep its records on computer?
1 It is possible to identify poor staff performance 
2. The amount of paper is reduced considerably 
3. Rapid retrieval of information is possible 
4.analysis of information is much easier

1. 1 and 2
2. 2 and 3
3. 3 and 4
4. 1 and 4

 

Question ID:  44523

Large hotel chains now have a centralized computer reservation system. What is an important benefit to the company of this system?

1. All group members can be communicated with directly
2. All written correspondence has been removed
3. It provides an electronic link to customers
4. It has created more office employment

 

Question ID:  44524

Electronic display panels have been installed at a railway station to inform travelers of trains departure times and relevant platforms. Which is the BEST way of evaluating the effectiveness of the system?

1. Computer the level of departure queries before and after installation
2. Observe travelers to see if they seem to be using the system
3. Interview a sample of travelers about the effectives of the system
4. Note the number of travelers on a sample of trains at different times of day

 

Question ID:  44525

The MAIN purpose of faxes being sent between two branches of a travel agency is to

1. improve communication with suppliers
2. communicate with head office
3. assist communication with the public
4. exchange internal information

 

Question ID:  44526

A center manager wants to introduce a new initiative. Which is the MSOT appropriate method of communicating this to staff?

1. Telephone
2. Memorandum
3. Video conference
4. Group meeting

 

Question ID:  44527

The owners of a family-run hotel send Christmas cards to regular customers. The addresses are obtained from the booking register. Which is the best way to make the system more effective?

1. Ask every customer to fill in a form
2. Use the address book on the reception desk
3. Use a small computerized database
4. Keep a file on all customers

 

Question ID:  44528

A hotel urgently needs to contact a business person who has hired its conference room facilities for the following day. Which is the MOST suitable electronic system to use?

1. Fax
2. Internet
3. Modem
4. Computer network

 

Question ID:  44529

Which communication system allows for documents to be sent easily by an enhanced telephone system?

1. Touch screens
2. Facsimile transmission
3. Teletext
4. Visual display units

 

Question ID:  44530

How could the Internet enhance and improve a travel company’s business?

1. Identification of competitors
2. Marketing and advertising of products available
3. Networking of computers internally
4. Access to management information

 

Question ID:  44531

Which one of the following BEST describes a Website?

1. Where a number of PCs are linked together
2. An address at which you can gain information
3. A location at which companies can communicate
4. A means of communicating between computers

 

Question ID:  44532

Teleconferencing is system which enables businessmen to

1. watch each other on television
2. observe conferences on video
3. have conferences by telephone
4. move meetings from one place to another

 

Question ID:  44533

GDS(Global Distribution Systems) is reservations system that operates worldwide. Which one of the following is an example of such a system?

1. ARC
2. IATA
3. DHL
4. GAILEO

How to Say Hello in Chinese?